FAQ

All ticket holders will be emailed their ticket/s details and event logistics one week prior to the conference date. As it's a popular season to visit Adelaide, we encourage ticket holders to book travel as soon as possible.

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Our travel agency, TAG can assist with booking hotels, flights or transfers. For more information, please register your interest here.

You can buy a ticket via credit card here (our ticketing partner is Humanitix, credit card fees may apply). If you would like to buy a ticket via invoice, please contact us at events@sohnheartsandminds.com.au

If you would like to purchase a group of 5 or more tickets, please contact us at events@sohnheartsandminds.com.au and we will provide an invoice.

Yes, you can. If you do not know the names or details of your attendees at the time of booking you can update this information later.

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If you purchased your ticket(s) via credit card on our website you will have received an order confirmation email. To update attendee details – click the ‘Edit My Order’ button on the email you received your order confirmation (sender is: order@humanitix.com please check your spam folder if you can not find this email).

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If you purchased your ticket(s) via invoice, please contact events@sohnheartsandminds.com.au for assistance with updating attendee details.

Each year we are required to review ticket pricing and proportional tax deductibility considering the benefits people receive when purchasing a ticket. This year, the ticket value exceeds the limit for a proportional deduction to be included.  

The purchase of tickets may be eligible as a business-related expense. Please seek your own tax advice regarding this.

Unfortunately, we are not able to offer refunds. However, you may transfer the ticket by changing the attendee details of the ticket holder up to 10 days before the event.

If you purchased your ticket(s) via credit card on our website you will have received an order confirmation email. To update attendee details – click the ‘Edit My Order’ button on your order confirmation email (sender is: order@humanitix.com - please check your spam folder if you can not find this email).If you purchased your ticket(s) via invoice, please contact events@sohnheartsandminds.com.au for assistance with updating attendee details.

If you are making changes within 10 days of the event, please contact events@sohnheartsandminds.com.au for assistance in transferring the ticket.

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Please contact us at events@sohnheartsandminds.com.au.