Read below for any answers to general questions you might have. For anything further, please contact us.
I am a ticket holder and am having trouble logging in
Your login and unique code has been emailed to you. Please check your spam filter for the email, or contact us if you can not locate it.
If your login code does not work, please check that there are no spaces in the front of your email address.
You can also try logging in via an 'incognito window' in Google Chrome (or 'private window' in Safari/Firefox). This link shows you how to do this: https://bit.ly/InCognito_SHM
For assistance, contact us via SMS: +61 488 855 837 or email: firstname.lastname@example.org
My videos are playing at low quality
The conference video player automatically optimises the video quality according to the strength of your internet connection. If your connection fluctuates, the video resolution may change while you watch. This automatic optimising ensures the presenter’s insights aren’t interrupted.
Quick tips on connectivity: please ensure you are not streaming on other devices such as phones/iPads; close all apps and other browser windows; move closer to the modem if you can; please bare in mind that if other people are using your internet connection at the same time, this may impact the quality of your streaming; and ideally view with a hard-wire internet connection rather than on wifi.
Where and when is the 2020 Conference?
November 13, 2020 from 8:00AM AEDT*
The entire conference is 4 hours of content. Available to watch on-demand for 48 hours
Hosted on our website (no app download required). Access is exclusively for ticket holders
*Check Your Time Zone
4pm New York (Nov 12)
1pm San Francisco (Nov 12)
9pm London (Nov 12)
5am Hong Kong & Perth
Will the Virtual conference be available at a later date?
The conference will not be available at a later date.
The videos are not shareable or downloadable
However, ticket holders will have a 48 hour access pass and can log in to watch from 8:00AM AEDT on November 13.
How much is a ticket for the 2020 Virtual Conference?
Tickets to the 2020 Virtual Conference are $500.
Tickets are on sale up to 4pm AEDT on Friday November 13, 2020. You can purchase here.
All tickets include an approx. 90% tax deduction.
Prices are inclusive of ticketing fees and GST. Credit card transaction fees may apply.
*If you are a Hobart Conference ticket holder, please contact us regarding your complimentary 2020 conference access.